| Contact Us if you do not find your answer below |
| Q: What is your company’s shipping policy? Do you combine shipping?A: Yes, we combine shipping and we offer Free Shipping option for order exceeds certain amount. Please click the shipping and return info link located at the left hand navigation bar for details. |
| Q: What is your company’s return policy?A: We accept returns for all our items to provide you 100% satisfaction guarantee. Please click the shipping and return info link located at the left hand navigation bar for details. |
| Q: What is the difference between white, diamond white, and ivory colors?A: Our colors are defined as follows: WHITE: This is the stark white color. If your gown is called “white”, this is the color you need (unless it is a silk wedding gown). DIAMOND WHITE: This is just barely off-white, or “soft white”. At first glance this color appears white–only after putting it next to a white veil can you tell the subtle difference in color. Diamond white was made for silk white bridal gowns which are not a stark white color. It is usually the best choice for “candlelight” or “antique white” gowns also. IVORY: We use a very light color of ivory, not the darker yellow version. If your wedding gown is called ivory, this is usually the best choice for you. To make sure you are ordering the correct color, please take advantage of our free swatch samples. We send you a sample of each color so that you can match your wedding gown. |